FAQ

Frequently Asked Questions

We believe calm starts with clarity. This page gathers answers about orders, shipping, returns, digital products, and more so you can shop with ease and confidence.

Here are some of the most common questions we receive at Substainify Store. We hope these gentle answers bring clarity and calm as you explore your next reset.

Tap or click a question below to see the answer.

Do you offer physical or digital products?

Yes. Some of our resets are digital guides you can enjoy instantly. Others, like our totes and lifestyle pieces, are shipped with care.

How do I know if an item is digital or physical?

Each product page clearly lists whether it’s a digital download or a shipped item. Digital guides are delivered to your email right after purchase.

Do you take preorders?

Yes. Selected items, like our Soft Carry Mesh Tote, may be offered on preorder. Preordering ensures your choice is reserved in limited batches. Shipping timelines are always listed on the product page.

Where do you ship?

We currently ship within the 48 contiguous United States.

How much does shipping cost?

Shipping is a flat rate of $6.75 for orders under $100. Orders of $100 or more ship free.

How long will my order take to arrive?

Processing usually takes 3–5 business days. Most orders arrive within 7–10 business days after shipping.

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number so you can follow your delivery.

How do I access my digital guide after purchase?

Once your order is complete, you’ll receive an email with a secure download link. Some guides also include QR codes that unlock bonus content like wallpapers or affirmation cards.

Can I re-download my guide if I lose it?

Yes. You’ll be able to re-download through your confirmation email or contact us for support.

Do you accept returns?

Digital products are final sale. For physical products, returns may be accepted if eligible under our Returns and Refunds Policy. Please review our policy page for full details.

What if my order arrives damaged?

We offer worry free delivery. If your item arrives damaged, reach out within 7 days of delivery and we will make it right.

How do gift cards work?

Our digital gift cards are delivered by email and include instructions for redemption at checkout. They never expire and can be used on any product in our store.

Can I send a gift card directly to someone else?

Yes. You can enter the recipient’s email at checkout or forward the card once received.

Do you offer a rewards program?

Yes. You can earn points through purchases and redeem them for future discounts.

Can I refer a friend?

Yes. When you invite a friend, they will receive $5 off their first order and you will receive $5 off your next reset as a thank you.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay.

Can I use more than one discount code at checkout?

Only one discount code can be applied per order. Gift cards can be used alongside discount codes.

Do you offer memberships or subscriptions?

We are working on bringing back our membership and subscription options. For now, all products are available individually. Stay tuned for updates through our newsletter.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems. We never store your full payment details.

Where can I read your full policies?

All policies, including Shipping, Returns, Gift Cards, Subscriptions, Rewards, Accessibility, and Legal, are available on our Policy and Support page.

Do you have a Privacy Policy?

Yes. You can review how we collect, use, and protect your information on our Privacy Policy page.

What about Terms and Conditions?

Our Terms and Conditions outline the use of our website and store. You can view them anytime on our Policy and Support page.

Is my personal information protected?

Yes. We use secure encryption and follow compliance standards to keep your data safe.

Is Substainify Store eco conscious?

We believe in gentle resets and intentional living. Many of our products are reusable, digital, or made in small batches to reduce waste. Each product description includes sustainability notes.

Who is behind Substainify Store?

We are a small, mom run brand built on the belief that calm living and conscious choices create lasting impact.

Substainify Store · soft living. conscious choices. 🌿