Customer Care
At Substainify Store, peace of mind is part of every reset. This page brings together helpful details on shipping, packaging, returns, digital guides, gift cards, and more so you can shop with confidence and calm.
Shipping & Delivery
We currently ship within the 48 contiguous United States.
- Flat rate $6.75 on orders under $100
- Free shipping on orders of $100+
- Processing time: 3–5 business days
- Estimated delivery: 7–10 business days after shipping
Sustainable Packaging
Every order is wrapped with care using materials chosen to protect your items and the planet. We use recycled kraft mailers or corrugated boxes and honeycomb paper in place of plastic bubble wrap. Tissue and crinkle fill are recyclable or compostable. Thank-you cards are printed on post-consumer recycled stock.
Packaging is prepared in small batches to reduce waste and keep each unboxing calm, minimal, and aligned with soft living and conscious choices.
Returns & Refunds
- Digital products are final sale
- Physical products may be returned if unused and in original packaging
- Store credit is the default refund method
Digital Products
- Instant PDF downloads delivered by email
- Some guides include QR codes for bonus wallpapers or affirmation cards
- Personal use only, no redistribution or resale
Gift Cards
- Available in $10, $25, $50, and $100
- Delivered by email with easy checkout redemption
- Never expire
Rewards & Referrals
Earn points with every purchase, redeem them for savings, and share the calm with friends through referrals. Program details will be shared soon.
Subscriptions
Subscriptions are being planned for select digital resources. For now, all items are one-time purchases. When subscriptions launch, you will be able to manage them in your account.
Preorders
Preorders secure your selection from limited batches. Product pages show estimated ship windows. You will receive a shipping confirmation with tracking once your preorder is on the way.
Accessibility Support
We want every reset to feel accessible. If you have trouble using our site or products, contact us at [email protected]. We are happy to help.
Legal & Privacy
Contact Us
Email: [email protected]
Substainify Store · soft living. conscious choices. 🌿