Terms of Service

Last updated: August 10, 2025

Agreement to Our Legal Terms

We are Substainify Store LLC (“Company,” “we,” “us,” “our”), a company registered in Texas, United States at 5900 Balcones Drive, Suite 100, Austin, TX 78731. We operate the website https://www.substainifystore.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Substainify Store is a woman-led online retail platform offering sustainable, intentionally crafted products to support calm routines and conscious living. Our curated selection includes reusable lifestyle goods, digital mindfulness tools, and everyday essentials designed to help reduce waste and support more grounded, purpose-driven habits. We believe in accessible sustainability and soft, meaningful change. One small swap at a time.

You can contact us by email at [email protected] or by mail to 5900 Balcones Drive, #21287, Austin, TX 78731, United States.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Substainify Store LLC, concerning your access to and use of the Services. By accessing the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

Substainify Store LLC reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be posted on this page with the “Last updated” date revised accordingly. Continued use of the site or services after changes are posted constitutes your acceptance of the updated terms.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

Table of Contents

1. Our Services
2. Intellectual Property Rights
3. User Representations
4. User Registration
5. Products
6. Purchases and Payment
7. Return/Refunds Policy
8. Software
9. Prohibited Activities
10. User Generated Contributions
11. Contribution License
12. Guidelines for Reviews
13. Third-Party Websites and Content
14. Services Management
15. Privacy Policy
16. Digital Millennium Copyright Act (DMCA) Notice and Policy
17. Term and Termination
18. Modifications and Interruptions
19. Governing Law
20. Dispute Resolution
21. Corrections
22. Disclaimer
23. Limitations of Liability
24. Indemnification
25. User Data
26. Electronic Communications, Transactions, and Signatures
27. California Users and Residents
28. Miscellaneous
29. Sustainability Commitment Disclaimer
30. Store Credit & Gift Card Policy
31. Digital Product Usage
32. Bulk Orders
33. Shipping & Delivery
34. Contact Us

1. Our Services

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Those who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (including HIPAA, FISMA, or GLBA). If your interactions would be subject to such laws, you may not use the Services.

2. Intellectual Property Rights

Our intellectual property. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”). The Content and Marks are protected by copyright and trademark laws and treaties worldwide. The Content and Marks are provided “as is” for your personal, non-commercial use or internal business purpose only.

Your use of our Services. Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print a copy of any portion of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Except as set out in these Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If we grant permission to post, reproduce, or publicly display any part of the Services or Content, you must identify us as the owners or licensors and ensure that any copyright or proprietary notice appears on posting or display. We reserve all rights not expressly granted.

Your submissions and contributions. By sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. The Services may also invite you to contribute content (“Contributions”) that may be viewable by other users and third-party websites. See Section 10 and Section 11 for additional terms.

3. User Representations

By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in your jurisdiction; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.

4. User Registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We may remove, reclaim, or change a username that we determine is inappropriate, obscene, or otherwise objectionable.

5. Products

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that such details will be accurate, complete, reliable, current, or error-free, and your electronic display may not reflect the actual colors and details. All products are subject to availability and may be discontinued at any time. Prices are subject to change.

6. Purchases and Payment

We accept payments through secure, third-party payment processors. By submitting an order, you agree to pay all charges associated with your purchase, including applicable taxes and shipping fees, using a valid payment method.

In some cases, we may pause or review an order to verify payment details and ensure security for both you and our store.

Payment Methods

We accept payments through secure, third-party payment processors. Available options may include major credit and debit cards, digital wallets, and store-issued gift cards. Payment methods may vary depending on your location and the availability of services through our payment partners. If you would like more information about our current payment providers, we will gladly provide it upon request.

Gift cards and store credit are redeemable for merchandise only and cannot be exchanged for cash unless required by law. We are not responsible for unauthorized use of gift cards or store credit after issuance.

7. Return/Refunds Policy

Please review our Return Policy prior to making any purchases: https://www.substainifystore.com/return-policy.

8. Software

Software provided in connection with our Services may be governed by an end user license agreement (“EULA”). If no EULA accompanies the software, we grant you a non-exclusive, revocable, personal, and non-transferable license to use such software solely in connection with the Services and in accordance with these Legal Terms. The software and any related documentation are provided “as is” without warranty of any kind.

9. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. Prohibited conduct includes, without limitation, scraping or data mining, security interference, impersonation, malware distribution, spamming, reverse engineering, automated account creation, unauthorized advertising, using bots to access or download digital content, and abusing referral or loyalty programs. Unauthorized sharing or resale of digital products is strictly prohibited.

10. User Generated Contributions

The Services may invite you to contribute content (text, images, audio, video, reviews, comments, and other materials). Contributions may be viewable by other users and via third-party websites and are non-confidential and non-proprietary. You represent and warrant that your Contributions do not infringe third-party rights, are lawful, and comply with these Legal Terms.

11. Contribution License

By posting Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt, distribute, prepare derivative works of, and incorporate your Contributions into other works, and to grant sublicenses of the foregoing. You waive all moral rights in your Contributions and retain ownership of your content subject to this license.

12. Guidelines for Reviews

Reviews must reflect your firsthand experience, avoid offensive or discriminatory language, avoid false or misleading statements, and not reference illegal activity. We may accept, reject, or remove reviews at our discretion. By posting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free license to use related content.

13. Third-Party Websites and Content

The Services may link to third-party websites or content that we do not control. We are not responsible for such websites or content, and inclusion of links does not imply approval or endorsement. Your use of third-party websites is at your own risk and subject to their terms and policies.

14. Services Management

We may monitor the Services for violations, take legal action, restrict or disable access to content, remove excessive or burdensome files, and manage the Services to protect our rights and ensure proper functioning.

15. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: https://www.substainifystore.com/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy. If you access the Services from outside the United States, you consent to the transfer and processing of your data in the United States.

16. Digital Millennium Copyright Act (DMCA) Notice and Policy

Notifications. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please notify our Designated Copyright Agent with a notice that complies with 17 U.S.C. § 512(c)(3).

Counter Notification. If you believe your copyrighted material has been removed by mistake or misidentification, you may send a counter notification as described by the DMCA.

Designated Copyright Agent.
Substainify Store
Attn: Copyright Agent
5900 Balcones Drive, #21287, Austin, TX 78731-4257, United States
[email protected]

17. Term and Termination

These Legal Terms remain in effect while you use the Services. We may, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason, including for breach of these Legal Terms or applicable law. If we terminate or suspend your account, you are prohibited from creating a new account under your name or a third party’s name. We may pursue civil, criminal, and injunctive remedies.

In addition, accounts terminated for policy violations will forfeit any unused store credit or gift card balances unless otherwise required by law.

18. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice. We are not liable for any modification, price change, suspension, or discontinuance.

19. Governing Law

These Legal Terms and your use of the Services are governed by the laws of the State of Texas, without regard to conflict of law principles.

20. Dispute Resolution

Informal negotiations. Before initiating arbitration or a chargeback with your payment provider, you agree to first email [email protected] with a description of the dispute and allow up to thirty (30) days for resolution. Failure to do so may result in account suspension.

Binding arbitration. If unresolved, disputes will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (and, where appropriate, the AAA Consumer Rules) in Travis County, Texas, unless otherwise required by law. You waive the right to a jury trial. Class actions and representative proceedings are not permitted.

Exceptions include claims concerning intellectual property rights, theft, privacy, or requests for injunctive relief.

21. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice.

22. Disclaimer

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE SERVICES’ CONTENT OR OF ANY LINKED CONTENT AND ASSUME NO LIABILITY FOR (1) ERRORS OR INACCURACIES, (2) PERSONAL INJURY OR PROPERTY DAMAGE, (3) UNAUTHORIZED ACCESS TO OR USE OF SERVERS OR DATA, (4) INTERRUPTION OF TRANSMISSION, (5) BUGS, VIRUSES, OR THE LIKE, OR (6) ANY ERRORS OR OMISSIONS IN CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF CONTENT MADE AVAILABLE VIA THE SERVICES. WE DO NOT ENDORSE OR ASSUME RESPONSIBILITY FOR ANY THIRD-PARTY PRODUCTS OR SERVICES ADVERTISED THROUGH THE SERVICES.

23. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID BY YOU IN THE SIX (6) MONTHS PRIOR TO THE CLAIM OR $100.00 USD. Some jurisdictions do not allow certain limitations; some limitations may not apply to you.

We are not responsible for delays, losses, or damages caused by shipping carriers, customs clearance, or other events beyond our reasonable control.

24. Indemnification

You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your Contributions, use of the Services, breach of these Legal Terms, violation of third-party rights, or harmful acts toward other users.

25. User Data

We will maintain certain data you transmit to the Services for performance management and usage analytics. Although we perform routine backups, you are solely responsible for all data you transmit. We are not liable for any loss or corruption of such data.

26. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that electronic signatures and records satisfy any legal requirements for written communications. By completing checkout, you acknowledge you have read, understood, and agree to these Terms & Conditions.

27. California Users and Residents

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

28. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement between you and us. Our failure to enforce any right or provision is not a waiver. If any provision is unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of remaining provisions. No joint venture, partnership, employment, or agency relationship exists between you and us. You waive any defenses based on the electronic form of these Legal Terms and the lack of signing.

29. Sustainability Commitment Disclaimer

Substainify Store LLC offers products that support mindful routines and conscious living. While we strive to source sustainable and responsible materials, product availability, supplier shifts, and shipping constraints may affect how these values are reflected. We do not claim perfection, but we are committed to transparency and progress toward softer, more sustainable practices.

30. Store Credit & Gift Card Policy

Store credit and gift cards issued by Substainify Store LLC are treated as cash equivalents. We are not responsible for lost, stolen, or misused cards once issued. Store credit issued for returns does not expire unless otherwise stated. Gift cards do not expire and are non-refundable unless required by law. They may not be redeemed for cash or resold. Customers are responsible for tracking their balances, and we are not responsible for unauthorized use of a gift card after issuance.

31. Digital Product Usage

All digital products are for personal use only unless commercial rights are explicitly stated. Redistribution, resale, or unauthorized sharing of digital downloads is strictly prohibited. We monitor download activity to prevent unauthorized sharing and may revoke access without refund if misuse is detected.

32. Bulk Orders

We accept limited bulk orders of 10 to 20 items depending on product availability. Eligible items may include select apparel, totes, journals, mugs, and digital products. Handmade items, including Aromatherapy Mists, are currently excluded. To request a quote, email [email protected] with desired products and quantities. Quotes are typically provided within 2 business days. All bulk orders are subject to approval. A small handling fee may apply for special requests. Bulk orders require full payment in advance and are non-refundable once production begins.

33. Shipping & Delivery

Our Shipping & Delivery Policy is incorporated by reference: https://www.substainifystore.com/shipping-policy. Risk of loss passes to the customer upon delivery to the shipping carrier. We are not responsible for stolen packages after confirmed delivery.

Free Shipping Promotions: From time to time, we may offer free or discounted shipping promotions. These promotions temporarily override our standard shipping rates and minimum order requirements for the duration of the promotional period, as displayed on the Site at the time of the offer.

34. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

Substainify Store LLC
5900 Balcones Drive, #21287
Austin, TX 78731
United States
[email protected]

This address is for official correspondence only and is not a return address. To initiate a return, please follow our Returns & Refunds Policy at https://www.substainifystore.com/return-policy.