Privacy Policy

Last updated August 14, 2025

This Privacy Notice for Substainify Store LLC (“we,” “us,” or “our”) describes how and why we may access, collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you visit https://www.substainifystore.com, use any site or app of ours that links here, make purchases, or engage with us in other related ways such as sales, marketing, or events.

Questions or concerns? Reading this notice will help you understand your privacy rights and choices. If you still have questions, contact us at [email protected].

1. What Information Do We Collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you create an account, make a purchase, sign up for communications, participate in activities, or contact us.

Personal Information Provided by You may include:

Names, email addresses, phone numbers, mailing addresses, billing addresses
Usernames, passwords, contact preferences, contact or authentication data
Purchase history, survey responses, comments and reviews, content uploads
Online identifiers and device information, internet activity, geolocation information
Referral information, social media handles, inferences from other personal information
Cookies and tracking data, behavioral tracking information, communication logs
Demographic information you choose to provide

Sensitive Information. We do not process sensitive personal information.

Payment Data. If you make a purchase, we receive limited payment details necessary to confirm your order. Complete card data and related payment credentials are collected, processed, and stored by our trusted third‑party payment processors and ecommerce platform providers who are independently responsible for PCI‑DSS compliance and secure handling of payment information. If you would like information about our current payment providers, contact [email protected].

Information automatically collected

In short: Some information such as IP address and device/browser characteristics is collected automatically when you visit our Services.

We automatically collect device and usage information to maintain security and operation of the Services and for internal analytics. This can include IP address, browser type, device identifiers, operating system, language, referring URLs, pages viewed, actions taken, date and time, crash logs, and approximate location derived from IP.

Log and Usage Data such as pages viewed and actions taken
Device Data such as device type, OS, browser, carrier or ISP
Location Data such as approximate location derived from IP address; you can disable location settings at the device or browser level

Information collected via social features

If you interact with our social features or applications, we may receive basic account information (for example, name, email, profile image) and any other information you choose to make public, consistent with the permissions you grant on those platforms.

2. How Do We Process Your Information?

In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information with your consent.

To create and manage accounts and authenticate users
To fulfill and manage orders, payments, returns, and exchanges
To provide support and respond to inquiries
To send administrative information about our Services and policy changes
To request feedback and improve Services, products, and user experience
To send marketing communications according to your preferences
To deliver personalized content and advertising where permitted
To protect our Services including fraud monitoring and prevention
To administer promotions, giveaways, and testimonials with consent
To comply with legal obligations and enforce our rights
For social media interactions to verify entries and manage promotions
To verify identity or eligibility for contests when appropriate

3. When and With Whom Do We Share Your Personal Information?

In short: We share information with service providers and partners who help us run the Services, under contracts that safeguard your data.

We share personal information with service providers and processors who perform services for us, such as hosting, ecommerce, payments, analytics, communications, customer support, order fulfillment, marketing, and security. These parties may only process personal information as instructed by us and must protect it.

We may also share information in connection with a business transaction such as a merger, financing, acquisition, or dissolution, or where required by law, to protect rights and safety, or to detect and prevent fraud or security issues.

Third‑Party Disclaimer. Once personal information is shared with a third party under this notice, we are not responsible for that party’s independent compliance, security practices, or availability, and your relationship with them is governed by their privacy terms.

4. What Is Our Stance on Third‑Party Websites?

Our Services may link to third‑party websites, services, or content. We are not responsible for their content, policies, or practices. Review their privacy notices directly.

5. Do We Use Cookies and Other Tracking Technologies?

In short: Yes. We use cookies, pixels, and similar technologies to operate the site, analyze use, and, where permitted, personalize content and ads.

See our Cookie Policy for details and choices: https://www.substainifystore.com/cookie-policy. You may adjust cookie preferences via our consent banner and browser settings. You can also use the Global Privacy Control signal where supported.

6. How Long Do We Keep Your Information?

We keep personal information only as long as necessary to fulfill the purposes outlined in this notice unless a longer retention period is required or permitted by law. When no longer needed, we delete or de‑identify information. If deletion is not immediately possible, we securely store and isolate it until deletion.

7. How Do We Keep Your Information Safe?

In short: We use reasonable administrative, technical, and physical safeguards.

We implement controls designed to protect personal information. However, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. If you believe your account has been compromised, contact us immediately at [email protected].

Limitation of Liability for Security Events. To the fullest extent permitted by law, we are not liable for unauthorized access to personal information that occurs despite our reasonable safeguards or that results from events beyond our reasonable control, including but not limited to cyberattacks, failures of third‑party providers, or acts of God.

8. Do We Collect Information From Minors?

We do not knowingly collect or market to children under 18. If we learn that we have collected personal information from a user under 18, we will delete it and close the account. Contact [email protected] if you believe a minor has provided personal information.

9. What Are Your Privacy Rights?

You can review or change account information by logging into your account or by contacting us. You may unsubscribe from marketing communications at any time using the link in the message or by contacting us. We may still send non‑marketing service messages.

Cookies and similar technologies. Most browsers accept cookies by default. You can remove or reject cookies, though some features may not function.

Account Security. You are responsible for protecting your credentials, enabling multi‑factor authentication where available, and promptly notifying us of suspected unauthorized access.

10. Controls for Do‑Not‑Track Features

No standard currently exists to interpret DNT signals. We do not respond to DNT at this time. If a standard emerges, we will update this notice.

11. Do United States Residents Have Specific Privacy Rights?

In short: Residents of certain US states may have rights to access, correct, delete, obtain, or opt out of certain processing.

Depending on your state, you may have rights to know and access personal information, correct inaccuracies, delete information, obtain a portable copy, and opt out of targeted advertising, certain profiling, or the sale or sharing of personal information. We honor Global Privacy Control signals where required.

How to exercise your rights: submit a request via https://www.substainifystore.com/contact-us or email [email protected]. We will verify your request and respond as required by law. You may designate an authorized agent as permitted by applicable law. If we deny a request, you may appeal by emailing us; we will provide appeal instructions and how to contact your state attorney general if applicable.

Financial incentives. If we offer loyalty or incentive programs that involve personal information, we will disclose the material terms and how to opt in or out at any time.

12. Do We Make Updates to This Notice?

Yes. We may update this Privacy Policy from time to time to stay compliant with relevant laws and reflect changes to our practices. The “Last updated” date shows the most recent revision. For material changes, we may provide additional notice such as a banner or email.

13. How Can You Contact Us About This Notice?

Email: [email protected]

Mail: Substainify Store LLC, 5900 Balcones Drive, #21287, Austin, TX 78731, United States

(This address is for official correspondence only and is not a return address. To initiate a return, please follow our Returns & Refunds Policy at https://www.substainifystore.com/return-policy.)

14. How Can You Review, Update, or Delete the Data We Collect From You?

Based on applicable law, you may request access to the personal information we collect from you, details about how it is processed, corrections, or deletion. Submit requests at https://www.substainifystore.com/contact-us.

15. Data Breach and Incident Response

We maintain procedures to detect, investigate, mitigate, and notify about personal‑data incidents. If we determine that a data breach has created a substantial risk of harm, we will notify affected individuals and relevant authorities as required by applicable law and will take reasonable steps to reduce the risk of further harm. We may temporarily suspend or restrict access to the Services and may disable or require password resets for impacted accounts. In cases of suspected fraud, abuse, or security threats, we may suspend or terminate accounts to protect users and the Services.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, without regard to conflicts of law principles. Subject to applicable law, disputes arising from or relating to this Privacy Policy or our processing of personal information shall be brought in the state or federal courts located in Travis County, Texas.

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